DELIVERY & RETURNS
VISO SHIPPING

All order placed before 17H00 NY time – 16H00 on fridays – will be handled and shipped the same day.
We use UPS/DHL/Fedex for all orders. You should get your order in 2/3 days within Europe and the US.
Viso reserves the right to ship any order with maximum 2 day delay, especially during sales period or big launches, the volume of orders being very big at those times.
Please note that the days stated during checkout are Working days, week-ends and bank holidays do not count .

PROBLEM WITH ORDER

In case you notice anything wrong with your order you must contact us at viso@visoproject.com with your name, order number and delivery address within 14 days starting from the delivery date to solve the issue, no complaint will be accepted after that.

VISO RETURNS POLICY

All of the products on this site are produced by Viso LLC NY and we can ensure you that all orders are checked before they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Steps to return your order:

  • Contact us at viso@visoproject.com with your order number and explaining if you wish for a return and refund or an exchange, and the reason.
  • You’ll receive an email to ship the products either to our US or European locations.
  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
  • Return’s cost are at the customer’s charge
INTERNATIONAL RETURNS

International returns must be covered by the customer. We suggest using your local postal service or a courier with tracking number to avoid any loss.

  • Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes. You can also declare a low value to make the importation process faster. No refund will be issued before the package is cleared from custom and arrives at VISO.
  • Enclose your goods, and return to the following address:

VISO PROJECT BARCELONA
Av. Diagonal 360
08013 Barcelona
Spain

VISO PROJECT NEW YORK
195 Chrystie Street #602D
New York City, NY 10002
USA

RETURN TERMS AND GUIDELINES
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning items in a box, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside Spain, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. VISO NY LLC is NOT responsible for any return custom charges made and any charge will be deducted from the refund. The Customs invoice will be send to the customer.
  • Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

If you have any questions please write to: viso@visoproject.com